From onboarding to live in days
Getting started with Mainext is fast and straightforward. We handle the setup, integration, and training — so your AI assistant is live and serving customers in no time.
STEP 1
Discovery & requirements
We start with a call to understand your business, your customer queries, and the systems you use — CRM, ERP, order management, or custom APIs.
STEP 2
Integration & data connection
Our team connects Mainext to your existing systems. No heavy development required — we handle the integration layer so the AI has access to live data.
STEP 3
AI training & customization
We train the AI on your documents, spreadsheets (Excel, Google Sheets, etc.), products, and policies. It learns from your voice samples and connects to your real APIs — your tone, your data, your logic.
STEP 4
Testing & quality assurance
Before going live, we run extensive tests across real conversation scenarios to ensure accuracy, speed, and a great customer experience.
STEP 5
Go live & continuous improvement
Your AI assistant goes live on WhatsApp. We monitor performance, gather insights, and continuously improve the system based on real conversations.
What happens when a customer messages you?
Every customer message triggers a seamless, automated flow — from understanding the request to fetching live data and delivering an instant, accurate response on WhatsApp.
Customer sends a message
A customer sends a text, voice note, or image via WhatsApp. Mainext receives it instantly and begins processing.
AI understands the intent
The AI analyzes the message — understanding context, language, and intent — even for voice notes and images.
Live data is fetched
Mainext queries your connected systems (CRM, ERP, order management) in real time to retrieve the most accurate, up-to-date information.
Response is sent instantly
A clear, accurate answer is delivered to the customer on WhatsApp — typically in under 3 seconds, 24/7.
Questions about our process or onboarding?
Get in touch to discuss setup, integration steps, or to schedule a demo.