Security & Compliance at Mainext

Security is built into everything we do

At Mainext, security is not an afterthought — it is a core part of how we design, build, and operate our platform. Every customer interaction processed through Mainext is protected by multiple layers of security, ensuring that your data and your customers' data remain safe at all times.

Data encryption & privacy

All data transmitted through the Mainext platform is encrypted in transit using TLS 1.2+ and encrypted at rest using AES-256. We follow a strict data minimization policy — we only collect and process the data necessary to deliver our services. Customer data is never sold or shared with third parties.

Compliance standards

Mainext is designed and operated in alignment with leading international security and privacy frameworks:

• GDPR — We are fully compliant with the General Data Protection Regulation, ensuring lawful processing of personal data for customers in the EU and EEA.

• SOC 2 Type II — Our systems and processes are audited against the AICPA Trust Services Criteria, covering security, availability, and confidentiality.

• ISO 27001 — Our information security management system follows ISO 27001 principles to systematically manage sensitive company and customer information.

• WhatsApp Business API Compliance — Mainext operates as an official WhatsApp Business Solution Provider, adhering to Meta's strict data handling and messaging policies.

We undergo regular third-party audits and penetration tests to validate our compliance posture and identify areas for continuous improvement.

Access control & authentication

Mainext enforces role-based access control (RBAC) across all platform features. All administrative access requires multi-factor authentication (MFA). We follow the principle of least privilege — every team member and system component only has access to what is strictly necessary for their function.

Infrastructure & availability

Mainext runs on enterprise-grade cloud infrastructure with built-in redundancy across multiple availability zones. We maintain a 99.9% uptime SLA and operate continuous monitoring, automated failover, and disaster recovery procedures to ensure your business is never interrupted.

Vulnerability management & incident response

Our security team continuously monitors for threats using automated detection systems and manual review processes. In the event of a security incident, we follow a documented incident response plan that includes immediate containment, root cause analysis, customer notification, and post-incident review. We are committed to transparency throughout.

Your responsibilities

While Mainext secures the platform infrastructure, customers are responsible for managing access credentials, configuring user permissions appropriately, and ensuring their own integrations comply with applicable laws. We provide documentation and support to help you maintain a secure implementation.